Shipping policy

Shipping Policy

Thank you for shopping with XIVO.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times:

* United States: 10–20 business days

* Australia: 10–20 business days

Please note that delivery times are estimates and may vary depending on customs processing, weather conditions, carrier delays, and peak shipping periods.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Tracking updates may take several days to appear after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we may not be able to offer a refund or replacement.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

If you have any questions regarding shipping, please contact us through our Contact Us page.