Legal notice
Legal Notice
Seller
Xivo
Responsible Person
Marika
Address
Our business address will be provided promptly upon legitimate request, in accordance with applicable laws.
Phone Number
Our phone number will be provided promptly upon legitimate request, in accordance with applicable laws.
Email Address
info@shopxivo.com
Product Prices
All prices are displayed on the respective product pages.
Additional Fees
Customers are responsible for any internet connection fees, communication charges, taxes, duties, or other expenses associated with accessing and using our website.
Payment Methods
We accept major credit cards, Shop Pay, and other payment methods available at checkout.
Payment Timing
Payment is due and processed at the time the order is placed.
Delivery Time
Orders are typically delivered within 10–20 business days after payment confirmation. Delivery times may vary depending on supplier inventory, customs clearance, weather conditions, carrier delays, or other unforeseen circumstances beyond our control.
Delivery Method
Products are shipped directly from our international suppliers and fulfillment partners.
Returns and Exchanges
We do not accept returns or exchanges due to customer preference, change of mind, or incorrect orders.
Returns, replacements, or refunds are only available in cases of defective products, damaged items, or incorrect shipments.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. After reviewing your request, we will provide a replacement or refund where appropriate.
Order Cancellation
Orders cannot be canceled once processing or shipment preparation has begun.
Product Availability
We reserve the right to limit order quantities or cancel orders due to inventory shortages, pricing errors, or other operational reasons.
Disclaimer
We make every effort to ensure that product images and descriptions accurately represent the actual products. However, colors and appearances may vary depending on your device, monitor settings, and lighting conditions.
International shipments may experience delays due to customs inspections, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.